Meet our Client Experience Officer Jennifer Hookway
Jennifer Hookway is one of our dedicated Client Experience Officers, bringing a warm, caring, and compassionate approach to supporting families throughout their speech pathology journey. Growing up in the Hunter Valley and now residing in the Newcastle area, Jennifer has always valued community connection. Her genuine delight in hearing children share their achievements fuels her passion for being a part of their progress.
Drawing on her background in retail and administration, Jennifer excels in building strong relationships and providing exceptional customer service. She understands the importance of every interaction, ensuring that each family feels welcomed and supported from the first contact onward. Her nurturing attitude and commitment to clear communication help families navigate the sometimes complex pathways of speech pathology services.
I love being a Client Experience Officer because I get to connect with children every day—from greeting them warmly when they arrive to giving them a sticker or high five at the end of their session. It’s incredibly rewarding to hear the children talk about their progress and achievements, and being a part of their speech pathology journey truly inspires me.
I love working at a Growing Understanding because of the people I get to work alongside. Everyone is supportive, encouraging and celebrates everyone’s wins big or small.
Biscoff and Vanilla Bean Ice cream
Scattergories
I recently read the Colleen Hoovers books and they were great!
Eat Pray Love
Thailand
“If at first you don’t succeed try, try again.”
I am a huge Survivor fan and have watched every episode of the US, AUS and NZ seasons.